1. Scope and operator
This policy applies to the Luma Remote for LG TV iOS application and its product support pages. The app is provided by Glayzer LLC. Luma Remote is an independent application and is not affiliated with, authorized, sponsored, or endorsed by LG Electronics Inc.
2. Data we do not collect
Luma Remote does not require an account and does not collect, upload, sell, rent, or share personal information. The app contains no advertising SDK, analytics SDK, cross-app tracking technology, or developer-operated cloud database. We do not receive your contacts, photos, precise location, browsing history, advertising identifier, television viewing history, or the commands you send to your TV.
3. Local network access
With your iOS permission, the app uses the local network to find and control compatible LG webOS televisions on the same Wi-Fi network. Its discovery process is limited to the television service needed for this purpose; Luma does not present or inspect unrelated devices on your network.
Remote commands, TV-screen PIN pairing, input and installed-app lists, keyboard input, and supported pointer actions are exchanged directly between your iPhone and television over your local network. Glayzer LLC does not receive this traffic.
4. Information stored on your device
- Pairing security. The television pairing key and certificate fingerprint are stored in the iOS Keychain to recognize the TV and detect unexpected certificate changes.
- Functional preferences. The selected television, onboarding state, active-remote preference, customized button layout, and ten-minute usage state are stored locally on the device.
- Wake support. Where available, the TV network address needed for Wake-on-LAN may be retained locally after a successful connection.
These settings are used only to reconnect, display your saved remote, and enforce the free-use limit. They are not sent to Glayzer LLC or used for advertising or profiling.
5. Purchases
Lifetime access is offered as a non-consumable in-app purchase processed by Apple. The app uses StoreKit to read Apple-signed product information and verify whether the lifetime entitlement is active. Glayzer LLC does not receive your payment card number, Apple ID password, or complete App Store account details. Apple’s privacy policy governs its processing of App Store transactions.
6. Support and this website
The support form on this website prepares a message in your own email application. The website does not submit or store the form contents. If you choose to send the email, Glayzer LLC and the email providers involved will receive your address and the information you include so we can respond. Do not send passwords, payment card details, or information unrelated to your support request.
7. Retention and deletion
You can forget a television in the app to remove its selected-TV state. Deleting the app removes its ordinary local preferences. Depending on iOS behavior, Keychain pairing material may remain so a secure pairing can survive reinstallation. You can also remove the app’s authorization from the television’s connected-device settings and manage Local Network permission in iOS Settings.
Support email is retained only as reasonably necessary to answer the request, document the resolution, prevent abuse, or meet legal obligations.
8. Security
Pairing secrets are protected by the iOS Keychain, and the app verifies the television certificate fingerprint after pairing. Local-network security also depends on your router, Wi-Fi configuration, television firmware, and Apple device. No technical safeguard can guarantee absolute security.
9. Children and international users
Luma Remote is a general-purpose utility and is not directed to children. Because the app does not collect personal data or operate a user-account service, it does not create child profiles or transfer app data to Glayzer LLC across borders. Apple and an email provider may process their own transaction or support information under their policies.
10. Changes to this policy
We may update this policy when app behavior, platform requirements, or applicable law changes. The effective date above identifies the current version. Material changes will be presented through an appropriate app or website notice.
11. Contact
Questions about privacy or a support email can be sent through the Luma Remote support page.
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