2nd Line support
Start with the practical checks below. If the issue remains, compose a support email with enough context to investigate it safely.
After Apple confirms a subscription, the app assigns the selected number and returns you to the home screen. Keep the app online and pull to refresh once. If the number remains pending, include the purchase time and country in your request—never send full payment details.
Confirm that the line is active, call tokens are available, microphone permission is enabled, and notifications are allowed. Incoming calls also require network access and VoIP notification delivery. 2nd Line is not available for emergency calls.
Incoming and outgoing SMS use message tokens. Long messages may contain more than one billable segment. Open the conversation to review delivery status and confirm that the correct second number was selected.
Keep the activation screen open or return through verification history. Codes and status updates arrive automatically when the provider reports them. The cancellation button becomes available after the safe waiting period and still requires provider confirmation.
Confirm that you purchased the correct call, message, or verification wallet. Reopen Plans & Tokens and allow a moment for Apple transaction verification. Include the product, approximate time, and affected wallet in your support request.
Every renewable number has its own subscription slot. Manage or cancel it in Apple ID subscription settings. Deleting the app does not cancel a subscription; deleting the account releases active provider resources but you should still confirm the Apple subscription state.
You can review permissions in 2nd Line Settings or the iPhone Settings app. Contact access is optional. Microphone access is required for calls, and notifications are important for incoming calls, SMS, verification codes, and support replies.
Open 2nd Line → Settings → Delete account. The app explains the permanent effect before confirmation. For privacy questions or a deletion issue, choose Privacy or Account in the in-app support area.
Contact the developer
Include the feature, selected line or country, approximate time, device model, and the message shown in the app. Remove passwords, active verification codes, payment card details, and unrelated personal information from attachments.