TV not found
Confirm that your iPhone or iPad and TV use the same home Wi-Fi, the TV is on, and Local Network access is enabled for Luma in Settings. Guest networks and router client isolation can block discovery.
Luma Remote support
Get back to the remote.
Start with the practical answers below. If you still need help, compose a private email without creating an account or sending a message through this website.
PIN pairing
Select the television in Luma and enter the code exactly as shown on the TV screen. If the code expires or fails, reconnect and use the new code. Luma requires TV-screen PIN pairing rather than prompt-only approval.
Previously paired TV
Luma remembers the selected TV and secure pairing key locally. Later launches open directly to the active remote and attempt to reconnect. Tap the connection status if the TV was unavailable during launch.
Remote Studio
Open the grid icon at the top of the active remote, choose Remote Studio, then drag controls anywhere on the canvas. Add buttons from the library or remove the ones you do not need. Changes save automatically on your device.
A command does not respond
Some buttons depend on the TV model, region, firmware, current input, or an on-screen text/media context. Include the TV model, webOS version, and the exact button in your message.
Lifetime access
Version 3.3.0 and later include five minutes of free connected use; earlier versions include ten minutes. After the allowance ends, remote commands lock. Existing lifetime purchases remain valid after updating. Use Restore Purchase with the same Apple ID if an eligible purchase is not recognized. Lifetime access is one purchase, not a subscription.
Contact the developer
Tell us what happened.
Helpful details to include
Tell us your iPhone or iPad model and system version, TV model and webOS version, whether both devices are on the same Wi-Fi, and the step where the problem occurred. Do not include the TV PIN, passwords, Apple ID credentials, payment details, or confidential network information.