TV not found
Confirm that the iPhone and TV use the same home Wi-Fi, the TV is on, and Local Network access is enabled for Luma in iOS Settings. Guest networks and router client isolation can block discovery.
Luma Remote support
Get back to the remote.
Start with the practical answers below. If you still need help, compose a private email without creating an account or sending a message through this website.
PIN pairing
Select the television in Luma and enter the six-digit code shown on the TV screen. If the code expires or fails, reconnect and use the new code. Luma requires TV-screen PIN pairing rather than prompt-only approval.
Previously paired TV
Luma remembers the selected TV and secure pairing key locally. Later launches open directly to the active remote and attempt to reconnect. Tap the connection status if the TV was unavailable during launch.
Remote Studio
Open the grid icon at the top of the active remote, choose Remote Studio, then drag controls to reorder them. Add buttons from the library or drop a button on Remove. Changes save automatically on this iPhone.
A command does not respond
Some buttons depend on the TV model, region, firmware, current input, or an on-screen text/media context. Include the TV model, webOS version, and the exact button in your message.
Lifetime access
After ten minutes of connected use, remote commands lock. Lifetime access is one App Store purchase, not a subscription. Use Restore Purchase with the same Apple ID if an eligible purchase is not recognized.
Contact the developer
Tell us what happened.
Helpful details to include
Tell us your iPhone model and iOS version, TV model and webOS version, whether both devices are on the same Wi-Fi, and the step where the problem occurred. Do not include the TV PIN, passwords, Apple ID credentials, payment details, or confidential network information.